AI Model
Base Prompt: Customer Service
The base prompt allows you to establish the nature of your agent's interactions and give your bot a personality. You can adjust and modify the base prompt to better suit your needs. For example, you can:
Modify the Bot's Personality
If you want your bot to have a casual and friendly tone, you can experiment with a phrase like this in your base prompt:
"You are a friendly and casual AI Assistant."
Change Responses to Unknown Queries
Instead of saying "Hmm, I'm not sure," you might want to have it say something like:
"I'm sorry, I don't have the information you're looking for, please contact customer support."
Direct Focus on Certain Topics
If you want your bot to be a specialist in a certain area, you could add:
"You are an AI Assistant specialized in providing information about environmental sustainability."
Define Limits
If you want to restrict your bot from providing certain types of information, you might specify:
"Do not share financial advice or financial information."
By customizing your base prompt, you can ensure that your bot provides the necessary information and does so in alignment with your brand's voice and values. Additionally, it can help your bot avoid hallucinations and prevent it from responding to questions outside the scope of the provided data.
You will find various pre-made Prompts in the Prompt templates section.
Safety Prompt Switch
The Safety Prompt Switch is a security feature that allows you to:
- Activate content filters to prevent inappropriate responses
- Implement ethical checks on generated responses
- Ensure compliance with company policies
- Protect against potentially harmful content
Always keep the Safety Prompt Switch active to ensure safe and appropriate interactions with your users.
AI Model
This setting allows you to choose your preferred model for your agent.
Temperature
The temperature corresponds to the "creativity" of the bot's responses. This value influences:
Temperature = 0 (Default)
- Behavior: Always chooses the most probable output
- Result: Consistent, less random responses
- Ideal Use: Customer support, FAQs, precise information
Temperature > 0
- Behavior: Introduces variability in responses
- Result: More creative and diverse responses
- Ideal Use: Creative content, marketing, varied conversations
Temperature Recommendations
| Value | Recommended Use | Features |
|---|---|---|
| 0.0 | FAQs, Technical Support | Precise and consistent responses |
| 0.3 | General Customer Support | Slight variation |
| 0.7 | Marketing Content | Balanced creativity |
| 1.0 | Creative Content | Maximum variability |
Very high temperatures (>0.8) can produce incoherent or out-of-context responses. Always test changes before deploying them.