Live Chat in the Workspace

From here you can enable and configure Live Chat at the Workspace level, deciding which chatbots are available for real-time support.

Enable Live Chat

The first option, Enable Live Chat, activates or deactivates the function for the entire Workspace via a toggle.

Chatbot Selection

In the Select Chatbot field, choose which chatbots to enable for Live Chat. You can:

• Select one or more chatbots from the dropdown menu
• Use the search to quickly find a specific chatbot
• Press Select All to select them all
• Remove a selection using the x next to the name

Note

The selected chatbots appear as labels within the field, so you can check the configuration at a glance.

Start Live Chat

The Click to start live chat link opens the Live Chat and allows you to test it immediately with the configured chatbots.

Saving

After making changes, press Save to apply the configuration.

Attention

Changes are not saved automatically: remember to press Save before leaving the page.