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Live Chat

The Live Chat allows you to transfer the conversation to a human operator when the visitor requests it or when the chatbot is unable to respond. From here, you enable the function and customize the messages shown during the handover.

Custom Live Chat​

The Custom Live Chat section collects all the live chat settings.

Enabling​

  • Enable Live Chat — activates the switch to enable Live Chat on your chatbot

Step-in Messages​

When an operator enters the conversation, the visitor receives a dedicated message:

  • Step-in Chat Message — the text shown when the operator enters the chat (e.g., Live chat is starting now.)
  • Disable Step-in Message — activates the switch to not show the entry message

Step-out Messages​

When the operator leaves the conversation, the visitor receives a closing message:

  • Step-out Chat Message — the text shown when the operator exits the chat (e.g., Livechat is ended.)
  • Disable Step-out Message — activates the switch to not show the exit message

Starting the chat​

The Click to start live chat link opens the Live Chat to test its functionality.

Suggestion

Customize the Step-in and Step-out messages to maintain the same tone of voice as your brand: they help the visitor understand what is happening during the handover to the operator.

When you are finished, press Save to apply the changes.

Live Chat

Settings Reference​

Custom Live Chat